thehelper.ai

Privacy Policy

Working draft. This policy is being finalised with legal advice before launch. It explains how we intend to handle your information; the final version will govern once published.

1. Who we are

This policy applies to TheHelper.ai Pty Ltd (ABN 61 690 720 266), based in Melbourne, Australia (“we”, “us”, “our”). We handle personal information in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

2. What we collect

We collect only what we need to help you, such as:

• Your name, business name, phone number and email.
• Details about your business that you share so your Helper can do its job.
• Records of calls, messages and admin your Helper handles on your behalf.
• Basic billing details needed to set up your weekly payment (handled by our payment provider — see below).

3. What we never ask for

We never ask for, see, or store your passwords. Where we need permission to act for you, we use secure, approved connections that you authorise — not your login details.

4. How we use it

We use your information to run your Helper, answer your calls and admin, keep you updated, handle billing, and improve our service. A real Australian reviews the things that matter before they reach your customers.

5. Payments

Weekly payments are processed securely by our payment provider (Stripe). Your card details are handled by them under their own security standards; we do not store your full card number.

6. Who we share it with

We do not sell your information. We only share it with trusted providers who help us run the service (such as our payment and phone systems), and only as far as needed to do the job. We may disclose information where required by law.

7. Keeping it safe

We take reasonable steps to protect your information and to keep it accurate and secure. If you close your account, we keep only what we are required to keep by law and dispose of the rest.

8. Your choices

You can ask to see the personal information we hold about you, ask us to correct it, or ask us to delete it where we are able. Just get in touch.

9. Changes

We may update this policy from time to time. If we make a material change, we will let you know.

10. Contact

Questions or requests? Email help@thehelper.ai or call 1300 994 611.